Sorry Anytune is having a problem. We appreciate your help identifying and debugging issues.
- See Troubleshooting Anytune on Mac for some things to try including, updating Anytune to the latest version and restarting your Mac.
- Please tell us about your setup. What hardware, MacOS version and Anytune version you are using. Please tell us the steps you perform to reproduce the problem, what your are expecting and what you are observing. Any detail could be helpful.
Has anything changed such as software versions, hardware additions or location of your music library?
- Sending a screen capture or video of the problem would be fantastic and can really help.
If we can reproduce the problem in our lab we will be able to find a solution.
- If Anytune is crashing (stopping unexpectedly) please include the crash report (see below).
- Use Anytune Menu > Help > Email Support to create a draft Email that includes version information or submit a request.
Crash logs can help us determine why Anytune crashed close unexpectedly). These files are saved to folder ~/Library/Logs/DiagnosticReports/.
- In Finder select Menu > Go > Go to Folder...
- Enter or paste the path into the text field
- Click Go.
- Send the file(s) that contain "Anytune" to us.
The Console logs (see Console User Guide) may help us debug and resolve an issue. Follow these steps to capture the logs.
- Open the Console application (from the Utilities folder inside your Applications folder).
- Click the leftmost button in the toolbar to show the sidebar, if it’s hidden.
- Select the Device (your Mac).
- Select All Messages in the tab bar.
- If the Activities button in the toolbar is enabled with a blue icon, click it to turn this off.
- Try to reproduce the issue in Anytune to try to generate useful logs.
- Select the logs in the Console Menu > Edit > Select All or typing ⌘A
- Copy the selected logs Console Edit > Copy.
- Paste the copied logs into a new plain text document. (using TextEdit.app)
- Send this file to us.
Sending your config
Your Config may also be helpful in finding a solution to the problem. Your config contains your song settings, marks, notes, lyrics, ... . You can send your Config for all or a specific song. See Sharing song data (configs).
- Click Anytune Menu > File > Config Export > Export to File...
- Enter a name for the file in the "Save As:" box, choose a location and Save.
The file(<backup>.atcfg) is created at your chosen location.
- Send the file to email@example.com.