Troubleshooting Anytune on Android

If Anytune is behaving unexpectedly please try the following steps to resolve the issue:

1. Restart Anytune
2. Update Anytune 
3. Disconnect audio devices / Stop other audio apps
4. Disable experimental features
5. Restart your device
6. Remove Anytune's data file

If the problem persists please collect all the information you can and Report the problem.

See Fix an installed Android app that isn't working. 

Restart Anytune

Sometimes things go down the wrong path and restarting cleans things up.

Update Anytune

We are constantly making Anytune better by adding features and fixing bugs. Update to the latest to ensure you have the latest fixes. 

• On your phone, open the Google Play Store app .
• Tap Menu   "My apps & games".
• Apps with available updates are labeled "Update."
  • If an update is available, Tap Update.
  • If more updates are available, Tap Update all.

Disconnect audio devices / Stop other audio apps

The audio system is complex and has many shared resources. Sometimes apps don't function correctly together. Disconnecting or stopping these disturbances will help us isolate the cause of the problem.

Disable experimental features. 

Anytune provides optional access to experimental features. These features are still in development and may introduce bugs. Please disable these services and see if the problem still occurs. 

1. In Anytune Settings > "Experimental Features"
2. Disable these features with the toggles
3. Restart Anytune 

Restart your device 

Did you turn it off and turn it back on? With many apps sharing resources, sometimes a hard restart will resolve conflicts. It should not be required, but sometimes it is a quick fix.

1. Press the power button on your device (it’s usually on the top) for a few seconds to launch the onscreen power menu.  
2. Tap “Restart”, or
   Hold the Power button  until your phone restarts (up to 30s). 

Note: Settings can vary by device. For more info, contact your device manufacturer.

Remove Anytune's data file

Project information is saved in a file. Anytune reads this file on launch. If Anytune fails to launch you can try renaming this file. 

Internal storage > Documents > Anytune > anytune.json

1. Use the Files (or equivalent) app to navigate to:
   Internal storage > Documents > Anytune
2. Select anytune.json
3. Rename to anytune.bak
4. Restart Anytune 

If Anytune still does not launch, rename anytune.bak back to anytune.json and tell us you tried removing the anytune.json file in the request. 

Sorry for the trouble. We try to make Anytune as robust as we can. The Android ecosystem is very diverse and it is challenging to work perfectly on all devices.