Troubleshooting Anytune on Android

If Anytune is behaving unexpectedly please try the following steps to resolve the issue:

1. Restart Anytune
2. Update Anytune 
3. Disconnect audio devices / Stop other audio apps
4. Disable experimental features
5. Restart your device
6. Remove Anytune's data file
7. Refresh Google Play purchases

If the problem persists please collect all the information you can and Report the problem.

See Fix an installed Android app that isn't working. 

Restart Anytune

Sometimes things go down the wrong path and restarting cleans things up.

Update Anytune

We are constantly making Anytune better by adding features and fixing bugs. Update to the latest to ensure you have the latest fixes. 

• On your phone, open the Google Play Store app .
• Tap Menu   "My apps & games".
• Apps with available updates are labeled "Update."
  • If an update is available, Tap Update.
  • If more updates are available, Tap Update all.

Disconnect audio devices / Stop other audio apps

The audio system is complex and has many shared resources. Sometimes apps don't function correctly together. Disconnecting or stopping these disturbances will help us isolate the cause of the problem.

Disable experimental features. 

Anytune provides optional access to experimental features. These features are still in development and may introduce bugs. Please disable these services and see if the problem still occurs. 

1. In Anytune Settings > "Experimental Features"
2. Disable these features with the toggles
3. Restart Anytune 

Restart your device 

Did you turn it off and turn it back on? With many apps sharing resources, sometimes a hard restart will resolve conflicts. It should not be required, but sometimes it is a quick fix.

1. Press the power button on your device (it’s usually on the top) for a few seconds to launch the onscreen power menu.  
2. Tap “Restart”, or
   Hold the Power button  until your phone restarts (up to 30s). 

Note: Settings can vary by device. For more info, contact your device manufacturer.

Remove Anytune's data file

Project information is saved in a file. Anytune reads this file on launch. If Anytune fails to launch you can try renaming this file. 

Internal storage > Documents > Anytune > anytune.json

1. Use the Files (or equivalent) app to navigate to:
   Internal storage > Documents > Anytune
2. Select anytune.json
3. Rename to anytune.bak
4. Restart Anytune 

If Anytune still does not launch, rename anytune.bak back to anytune.json and tell us you tried removing the anytune.json file in the request. 

Refresh Google Play purchases

Anytune subscriptions and purchases are available on all your devices. Anytune will be unlocked on all your devices signed into Google play with the ID that made the original purchase. Anytune asks Google Play for your purchase information, which is saved in the Play app even when you are offline. 

Check for your purchases in the Google Play app:

1. Open the Google Play app
2. Tap your Avatar and choose Payments & subscriptions
3. Select "Subscriptions" and verify your subscription is recorded  
   or
   Select "Budget & history" and verify purchase is recorded 

If you do please try refreshing Anytune:

1. Open the drawer in any browse view in Anytune 
2. Tap Unlock Pro
3. Tap the Re-sync Button 
   You should see a "Purchases Refreshed!" message appear at the bottom of the view.
4. Restart Anytune. 

Next try refreshing your purchase Information in the Google Play app. 
When connected to the internet:

1. Long press the Google Play app and and Tap the Info button.
2. Choose Storage & cache and tap "Clear storage".
3. Restart Google Play.
4. Restart Anytune.

If you are having trouble Signing in with Google:

1. Verify your credentials and account by signing in to the official Google Sign-In page:
   https://accounts.google.com/
2. Review and fix  security issues with Google Authentication Test Page:
   https://myaccount.google.com/security-checkup

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Sorry for the trouble. We try to make Anytune as robust as we can. The Android ecosystem is very diverse and it is challenging to work perfectly on all devices.