Please update to Anytune 4.4 before upgrading to iOS 13 to avoid potential loss to config backups in iCloud. Anytune 4.3 and earlier running on iOS13 may delete config backup files created on your other devices! You should always upgrade all your apps before updating iOS.
- You are affected by this issue if you have Anytune, Pro or Pro+ (<4.4) running on more than one device including a Mac.
- You have config files saved in Anytune's Cloud.
- The problem is triggered when you upgrade to iOS 13.
Upgrade Anytune to the latest version (>4.4.0) in the App Store before updating your device to iOS 13. See What's new in Anytune for iPhone, iPad and iPod touch.
- Launch App Store app
- Tap Updates category and find Anytune
Note: In iOS 13: Tap your profile icon in the App Store and choose Update
- Tap the Update button next to Anytune
See Backup procedures for ways to protect your data.
You can also disconnect Anytune from iCloud to prevent the deletion of config files in iCloud.
Disable iCloud for Anytune:
- Open the Settings App.
- Tap the top item, your Name, the Apple ID, iCloud, iTunes & App Store item.
- Tap iCloud
- Scroll Down to Anytune and Tap the toggle off.
Anytune will not have access to iCloud config files and will not trigger the deletion of these files. Once you have updated to greater than Anytune 4.4 you can enable iCloud.
This problem is only present in iOS 13. You can also stay on iOS 12.
Anytune uses iCloud to save backups of your config (settings, marks, notes, lyrics, playlists) and to facilitate syncing your song data across devices. Anytune automatically creates config backup files periodically. You can also:
- Tap Cloud (Tap to reveal share on iPhone) to reveal the Cloud view and your saved configs, and then
- Export "Current Song Settings" and "All Song Settings" to iCloud.
This is not a visible/accessible folder in iCloud.
This is most commonly used to Sync your Config across your devices:
On Target device: 1. , 2. Choose <latest-backup-from-other-device>, 3. Restore All.
You can also keep multiple configs for the same same song and switch between them.
All config files in the Cloud from all your devices are available to all your devices.
In iOS 13 iCloud behaviour has changed causing Anytune to delete config files on your other devices (logged into same AppleID). Once iOS 13 is installed, Anytune (<4.4) is told the files on other devices are not valid and they are deleted.
Example: Starting Anytune on an iPhone that has been upgraded to iOS13 will cause the config files saved from other devices such as your iPad or Mac to be deleted from the iCloud.
This may not be an issue if you do not use the Anytune's Cloud for saving config files.
We are very sorry that this happened. :( We should have done better. We are implementing improvements to our system regression testing to prevent future iOS update issues.
All data on any computer should be backed up regularly.
Backup your Anytune config data by exporting the config to a file or Email:
- Tap Sharing .
- Tap Share Song Settings and Marks.
- Choose "Current Song" or "All Songs".
- Choose "Email" or "Open-In".
- Tap Share via Email/Open-In and Send Email or Choose destination.
See Sharing song data (configs).
Save your Anytune Mac data container:
Anytune's data is stored in a container, and is not removed when you delete the App. This container includes song meta data including marks, settings, lyrics, and audio files that you have imported directly into Anytune.
- Open the Finder Select Menu > Go > Go to Folder... and enter ~/Library/Containers/
- Copy "com.anystonetech.Anytune-Mac" to another folder (Desktop).
See Re-install Anytune Mac.