The "Anytune damaged and can't be opened" message is provided by the operating system (specifically by Gatekeeper) when the file is suspected of being tampered with.
- Ensure you are running the latest version/update of macOS.
- Re-download Anytune through the Mac App Store. See Update and Re-install Anytune Mac.
- Go to your Applications folder and move Anytune.app to Trash
- Open the App Store app and Download Anytune again
Normally, Apple will not allow you to purchase an app or in-app purchase if you already own it. You can download apps you purchased as many times as you want as long as you use the same AppleID. In this case, you should see download instead of purchase in the store.
Deleting Anytune Mac (Applications/Anytune.app) does not delete Anytune's data including imported songs and config data (settings, marks, notes and lyrics).
In rare occurrences you may need to reboot your Mac, or even Sign Out, Reboot and Sign In to the App Store app before the App Store app realizes Anytune can be downloaded again.
To Logout/Login
- Delete Anytune.app
- Open App Store
- Click > App Store menu > Store > Sign Out
- Restart you Mac
- Open App Store
- Sign in
- Re-install Anytune Mac
Repair your disks
You can also try to repair your disks.
See How to repair a Mac disk with Disk Utility:
- Open Disk Utility
- Select your disk in Disk Utility
- Repair volumes, then containers, then disks
One user reported this resolved this issue.
Collect data and report the issue
Apple engineers would like to identify and fix this problem. However, it is not easily reproducible and they would like more data collected through Sysdiagnose for macOS.
- Please note the precise date and time the "Anytune damaged and can't be opened" message appears.
- Triggering a sysdiagnose:
- Briefly press the following keys simultaneously to trigger a sysdiagnose from the Finder: Command + Option + Shift+ Control + Period (.)
OR - Launch Terminal (/Applications/Utilities/Terminal.app) and execute:
Enter your administrator password when prompted (for sudo access).
- Briefly press the following keys simultaneously to trigger a sysdiagnose from the Finder: Command + Option + Shift+ Control + Period (.)
sudo sysdiagnose
Note: The sysdiagnose process can take 10 minutes to complete. Once finished, the folder “/private/var/tmp/“ should appear automatically in the Finder and the sysdiagnose file there will look similar to this:
“sysdiagnose_2017.08.17_07-30-12-0700_10169.tar.gz”
You can report this issue directly to Apple using Feedback (https://www.apple.com/feedback/macos.html)
and
send the file and date/time information to support@anytune.app or use Submit a request.
You could also try to disable GateKeeper:
Disable Gatekeeper from the Command Line
- Launch Terminal (/Applications/Utilities/) and issue the following command to turn off Gatekeeper:
sudo spctl --master-disable
- Hit return and enter the admin password as required by sudo, and Gatekeeper will instantly be disabled.
- Confirm the setting:
spctl --status
This will report back ‘assessments disabled’ to indicate that Gatekeeper has been turned off. You will also find that the Gatekeeper Security preference panel will be set to ‘Everywhere’.
How to Enable Gatekeeper from the Command Line
- Launch Terminal (/Applications/Utilities/) and issue the following command to turn on Gatekeeper:
sudo spctl --master-enable
Send us the Extended Attributes for Anytune.app
Open a terminal window and type the command and send us the result.
xattr -lrv /Applications/Anytune.app
This will show us if an extended attribute has been set, and possible a clue.
The xattr command lets you modify or even remove the extended attributes of your apps and files. In other words, this command modifies the complementary information attached to your app or file, also known as metadata.
A number of users solved this issue by running the:
xattr -r -d com.apple.quarantine /Applications/Anytune.app
command in a Terminal window. This command lets you remove the quarantine flag from your app. Double-check to make sure you add the correct path to your app after the com.apple.quarantine string.
Reference
How to Fix App “is damaged and can’t be opened. You should move it to the Trash” Error on Mac
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